how to build customer trust and loyalty

      how to build customer trust and loyalty 

  

1. SAY WHAT YOU MEAN AND  WHAT YOU SAY.

THIS ADAGE AS APPLICABLE IN BUSINESS AS  IS ANYWHERE ELSE. NOT FOLLOWING THROUGH ON YOUR BRAND’S PROMISE IS A DEAL-BREAKER FOR MOST. IF YOUR ACTION AREN’T ALIGNED WITH  COMMUNICATIONS YOU SHARE, PEOPLE WILL NOTICE AND QUICKLY LOSE TRUST. – TIM 

2. ACTIVELY LISTEN TO YOUR CUSTOMERS.

BRAND TRUST START WITH ACTIVE LISTENING. REALLY UNDERSTAND WHAT YOUR CUSTOMER NEED AND HOW YOU CAN HELP. PROVIDE OPTION  GIVE CUSTOMERS A CHOICE IN THE SOLUTION, AND ENSURE YOUR SOLUTION IS CONSISTENTLY HIGH-QUALITY. DID YOU  THEIR PROBLEM? EVALUATE THE WHOLE CYCLE AND REENGAGE IN ACTIVE LISTENING  CONTINUALLY IMPROVE.  SHARED BETWEEN THE COMPANY AND THE CUSTOMER. – COMPOUNDING PHARMACY

3. COMMUNICATE PROMPTLY CLEARLY.

WE PRIDE OURSELVES ON NOT BEING  ATTORNEY, AND WE TRY TO AVOID THE PROBLEM THAT GIVE ATTORNEYS A BAD NAME. WE RESPOND TO PHONE  PROMPTLY, PROVIDE COMMUNICATION SO CLIENT KNOW THE STATUS OF MATTER AND MAKE SURE  HAVE AN EXPECTATION OF COST BEFORE WE START THE WORK. A HAPPY CLIENT  BEST WAY TO ESTABLISH VALUE. – JAMES   LAW FIRM

4. LEVERAGE TRUST SIGNAL  ACROS YOUR DIGITAL PLATFORM.

MAKE SURE YOU ARE USING TRUST  AS EVIDENCE POINTS TO BUILD BELIEF IN YOUR BRAND. TRUST SIGNALS INCLUDE EVERYTHING FROM TRUST BADGES SUCH AS THE   BUSINESS BUREAU SEALS TO VIDEO TESTIMONIALS AND ONLINE REVIEWS YOUR CUSTOMER ADVOCATE. THERE IS NO SUBSTITUTE  THIRD-PARTY VALIDATION WHEN IT COMES BUYER TRUST. – SCOTT IDEA GROVE

5. FOLLOW THROUGH ON CUSTOMER REQUEST.

BUILDING TRUST WITH CUSTOMER IS SIMPLE, YET  MANY SALESPEOPLE DON’T DELIVER. YOU SIMPLY NEED TO FOLLOW UP AND DO WHAT YOU SAY   TO DO. IT IS SO IMPORTANT TO FOLLOW WITH YOUR CUSTOMER’ REQUEST AND TO BE TRANSPARENT IF YOU DELIVER THE PRODUCT  TO THEIR EXPECTATIONS. WE ARE ALWAYS HONEST ABOUT IT IF WE CAN’T  THEIR EXPECTATION, WHICH OFTEN  LEADS TO A SALE. – EILEEN VENN, MECHANICAL 

6. MAINTAIN TRANSPARENCY  REGULAR COMMUNICATION.

TRANSPARENCY IS KEY  BUILDING TRUST  OUR BUSINESS. OUR TEAM MAINTAIN  CONSTANT FOCUS ON EACH CLIENT WITH EFFECTIVE COMMUNICATION, PROACTIVE CHECK-INS, RESPECT AND SHARING INFORMATION ABOUT OUR S WIDELY AND TRANSPARENTLY. WE ALSO PROVIDE EACH CLIENT WITH ANNUAL TECHNOLOGY  TO ENSURE THAT THEIR SHORT-TERM AND LONG-TERM GOALS ARE CONSISTENTLY BEING ACHIEVED. – CHRIS 

7. BE COMPLETELY HONEST ABOUT MISTAKES.

DELIVER 100% TRANSPARENCY. IF YOU MAKE A MISTAKE  IF SOMETHING WAS DONE IN  COMMUNICATE THE SITUATION AS SUCH. DON’T WRITE A LONG  ABOUT WHATHAPPENED.  DIRECT AND EXPLAIN WHAT YOU ARE GOING TO DO — THIS SHOULD ALWAYS BE ON TOP, NOT AT  BOTTOM. LEARN WHAT  MEAN TO BE “BOTTOM LINE UP FRONT.” – GENE  , INC.

8. SUPPORT THEIR CAUSES.

SOMETIMES YOUR CUSTOMER WILL ASK YOU  SUPPORT THEM. IT COULD BE A REQUEST FOR A DONATION TO A CHARITY THAT THEY ARE RAISING MONEY  OR FOR GOOD OR VOLUNTEER FOR THEIR EVENTS. THAT ACT OF KINDNESS MAY FOSTER BONDS  TRUST AND FRIENDSHIP MOVING FORWARD. – 

9. ALWAYS BE AVAILABLE AND RESPONSIVE.

IN THIS “NOW” ECONOMY, BRAND MUST TO CUSTOMERS AS AND WHEN THEY HAVE A QUESTION. IF A CONSUMER IS PURCHASING A PRODUCT AT 3 A.M.  HAS A QUESTION, BE SURE TO HAVE THE RESOURCES/TECH AVAILABLE TO RESPOND, EVEN   A BOT SENDING SOME INFORMATION RELATED TO YOUR QUESTION. RESPONSIVENESS YOU CARE. – , BRAND AND BUZZ MARKETING

10. BE ACTIVE ON SOCIAL MEDIA.

BEING SOCIALLY ACTIVE HELPS IN WAY. YOU BUILD BRAND VISIBILITY, YOU APPEAL TO MORE FOLLOWERS AND LOOKING AT THE FOLLOWERS YOU ATTRACT GIVE YOU  BETTER SENSE OF “WHO” YOUR BRAND IS. THE MORE OFTEN THAT YOU EXPOSE THIS PART OF YOUR BRAND,  QUICKER YOU WILL HAVE THE ABILITY  BUILD THAT TRUST. – GREER, TRANSFORMED SALE